MikeFromMesa
- Plus if people buy apps that they dont like after actually using it and cant return them, the result might be buying less apps. I think the bottom line for Apple is if everyone was buying and returning they wouldn't be making as much $$$ off the app store. They want to to buy and keep.
- Apple has a very strict return policy, specifically stating that all sales and rentals of products are final for purchases made in the iTunes Store, Mac App Store, App Store, and iBookstore. But if you play it carefully and do a little digging, a return and full refund may still be possible.
- 5) Click Submit. When you request a refund for an app using either process, just keep in mind Apple’s statement on refunds. Based on the information that you provide, Apple might provide a refund directly, refer you to the developer, require additional information, or might deny the refund request based on refund eligibility.
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Apple App Store Request Refund
Should Apple reduce its price on any Apple-branded product within 14 calendar days from the date you receive your product, feel free to visit an Apple Retail Store or contact the Apple Contact Center at 1-800-676-2775 to request a refund or credit of the difference between the price you were charged and the current selling price. ITunes & App Store Refund: How To Get A Refund. The easiest way to get a refund is to do so through your Mac or PC, though you can ask for a refund through the App Store app on your iPhone too. However, a PC is generally better as you’ll need to type up a reason why you want a refund. Here’s how to ask for one on your Mac or PC.
Mac Os App Store Refund
Request Refund Mac App Store
I recently made a purchase of an app option using an iPhone (it was an iPhone app) and found that it would not work on my vehicle's info system as described in the app advertisement. It had only been a week so I requested a refund using the Apple email receipt as I thought I was supposed to do. The request for a refund was denied immediately with a reference to the Terms and Conditions. I followed the link and checked to see why the refund was denied, but am puzzled.
First I should say that the amount involved ($13.99) is not enough for me to be really upset at the refund refusal, but it did leave me wondering. Looking at the Terms and Conditions specified indicated that a refund request would be denied as follows:
Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim.
I bought the option as an in-app purchase a week ago, so there was no fraud. This was my first refund request (I did not even know you could request a refund from the App Store until I saw the procedure online) so I have no history of refund abuse and I do not see how I was using any 'manipulative behavior'. This left me puzzled. The denial was immediate, within perhaps 1/2 second, and hence was automated and not the result of someone looking something up in records. As I said I made the purchase on an iPhone but did the refund request using my computer and the email link from Apple.
I guess my real question is whether or not Apple actually allows refunds for purchases and, if so, what possible reason there could be for an immediate automated denial of a refund request. The $13.99 is not the issue and I suppose I can ask the vendor for the refund since the product does not work as advertised, but I am curious as to what might be going on here. I would ask Apple directly if I knew how to do that, but I have no experience returning purchases to the App Store.
First I should say that the amount involved ($13.99) is not enough for me to be really upset at the refund refusal, but it did leave me wondering. Looking at the Terms and Conditions specified indicated that a refund request would be denied as follows:
Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim.
I bought the option as an in-app purchase a week ago, so there was no fraud. This was my first refund request (I did not even know you could request a refund from the App Store until I saw the procedure online) so I have no history of refund abuse and I do not see how I was using any 'manipulative behavior'. This left me puzzled. The denial was immediate, within perhaps 1/2 second, and hence was automated and not the result of someone looking something up in records. As I said I made the purchase on an iPhone but did the refund request using my computer and the email link from Apple.
I guess my real question is whether or not Apple actually allows refunds for purchases and, if so, what possible reason there could be for an immediate automated denial of a refund request. The $13.99 is not the issue and I suppose I can ask the vendor for the refund since the product does not work as advertised, but I am curious as to what might be going on here. I would ask Apple directly if I knew how to do that, but I have no experience returning purchases to the App Store.